FAQ
What is the average shelf life of the infant formulas?
All powdered infant formulas shipped from our warehouse have a minimum shelf life of 8 months prior to expiration.
The exact expiration date and batch number are printed on the bottom or back of the product packaging. Please note that dates may follow the European format (DD/MM/YYYY).
We operate under strict inventory management protocols to ensure that clients receive products from the most recent production batches.
Are your products genuine and sourced from official distributors?
All products are sourced directly from authorized manufacturers or certified institutional distributors. Inventory is stored in a strictly monitored, climate-controlled facility that complies with international food safety and storage standards to ensure product integrity before dispatch.
What are the storage guidelines for these products?
Unopened products must be stored in a cool, dry environment, away from direct sunlight and heat sources. Do not freeze. Once the original packaging (tin or pouch) is opened, the product must be kept tightly sealed and consumed within 3 to 4 weeks, in accordance with the manufacturer's guidelines.
Do you provide international shipping?
Yes, we offer worldwide shipping to most destinations. Global logistics are handled by reliable international courier services to ensure traceable and timely delivery to your destination country.
What is the estimated delivery timeframe?
Delivery windows vary depending on the destination country and the shipping tier selected at checkout:
Standard International Shipping: 7–14 business days.
Express International Shipping: 3–5 business days. Please note that transit times do not include potential customs clearance delays in the destination country.
Are customs duties, import taxes, and clearance fees included?
For the USA: Yes! All customs duties, import taxes, and clearance fees are fully included in the total price for orders shipped to the USA. You will not have to pay any additional fees upon delivery.
For other international destinations: No. International orders may be subject to local import duties, value-added taxes (VAT), or customs clearance fees levied by the destination country's government. All such charges are the sole responsibility of the importer (the buyer). We advise reviewing your local import regulations regarding dairy-based products before finalizing an order.
What is the return policy for infant formula?
Due to strict international health, hygiene, and infant safety regulations, all sales of infant formula are final. We do not accept returns, exchanges, or refunds for these products under any circumstances once they have left our custody. This policy guarantees that every product sent to our clients remains within a verified and secure supply chain.
What is the procedure if a shipment arrives damaged?
In the event that a product arrives compromised (e.g., a punctured foil pouch or a severely ruptured tin), a claim must be submitted to our customer support department within 48 hours of delivery. The claim must include official order details and clear photographic evidence of both the damaged product and the external shipping box. Verified claims will be processed for an immediate replacement or store credit.
What should I do if my order has not arrived by the estimated delivery date?
If your package has not been delivered within the specified timeframe, please follow these steps before contacting customer support:
Check the tracking information: Review the tracking link provided in your shipping confirmation email to verify the current status and location of the shipment. Please note that transit backlogs at international airports can occasionally cause temporary delays, and packages may remain at transit hubs for several days before regular scanning resumes.
Verify delivery details: Confirm that the shipping address provided during checkout is correct, and check if the courier left the package with a neighbor or at a local pickup point.
If the tracking status has not been updated for more than 3 business days past the estimated delivery date, contact our customer service department at care@eurganica.com with your order number. We will initiate an official investigation with the carrier. If the shipment is confirmed lost in transit, we will issue a full refund or arrange a replacement shipment.
