Shipping policy

At eurganica.com, our goal is to deliver your order as quickly and accurately as possible. Below is detailed information about our shipping procedures, designed with our global customers in mind.

Fast Dispatch Guarantee: All orders are dispatched within 24 hours (on business days).

Note: If your order is not dispatched within this window, it means the item is currently out of stock. In this case, we will contact you immediately via email to confirm if the longer wait time is acceptable or if you would prefer a refund.

Shipping & Delivery Options

Service Tier Estimated Delivery Time
Priority Shipping 1–3 Business Days
Economy Shipping 5 Business Days

Couriers: We partner with DHL, UPS, and FedEx to ensure your order arrives safely. While we strive for maximum speed, please note that delivery times are estimates.

Disclaimer: Eurganica is not responsible for carrier delays. We are also not held liable for any delays resulting from customs procedures, clearance protocols, or international processing.

VAT & Import Duties

Customers outside the EU may incur VAT and/or import duties. These additional costs are the customer's responsibility. We advise consulting your local customs office regarding import regulations before placing an order to avoid unexpected delays. Shipments to US are DDP (delivery duties paid).

Holiday Schedule

We observe both Lithuanian and U.S. national holidays. Orders will not be processed or shipped on these dates:

Month Holidays
January New Year’s Day (1st), MLK Jr. Day (3rd Mon)
February Lithuanian Independence Day (16th), Presidents' Day (3rd Mon)
Mar/Apr Restoration of Lithuanian State (Mar 11), Easter Sun/Mon
May Labour Day (1st), Memorial Day (Last Mon)
June Fathers’ Day (1st Sun), St. John’s Day (24th)
July Independence Day (4th), Coronation of King Mindaugas (6th)
August Assumption (15th)
September Labour Day (1st Mon)
October Columbus Day (2nd Mon)
November All Saints' (1st), Veterans Day (11th), Thanksgiving (4th Thu)
December Christmas Day (25th), Boxing Day (26th)

Cancellations

Because we begin processing immediately to meet our 24-hour dispatch commitment, we are unable to accommodate cancellations once an order has been confirmed.

Questions about your shipment? We're here to help.

Email: care@eurganica.com