Shipping policy

Thank you for choosing to shop with us. Please review our shipping policy below to understand the terms, timelines, and conditions governing the transport of infant formula from Europe.

 

1. Carrier and Delivery Services

All orders are dispatched from our fulfillment centers based in Europe and shipped via premier express couriers to ensure speed and product integrity. We utilize the following carriers:

  • FedEx International Priority

  • DHL Express

The carrier for your specific order will be selected based on destination efficiency, package weight, and current transit optimization.

 

2. Processing and Shipping Timelines

  • Order Processing Time: All orders are processed and prepared for shipment within 1–2 business days (excluding weekends and European public holidays).

  • Transit Time: Delivery takes 3–7 business days from the date of dispatch.

  • Please note that transit times are estimates provided by the carriers and are not strictly guaranteed. Occasional backlogs at international airports or transit hubs can cause temporary delays.

 

3. Customs Duties, Import Taxes, and Clearance Fees

For all shipments destined for the United States, all customs duties, import taxes, and customs clearance fees are fully included in the total price at checkout. The price you pay at confirmation is final. You will not be subject to any additional charges, hidden fees, or import duties upon the arrival of your package in the USA.

For other international destinations orders may be subject to local import duties, value-added taxes (VAT), or customs clearance fees levied by the destination country's government. All such charges are the sole responsibility of the importer (the buyer). We advise reviewing your local import regulations regarding dairy-based products before finalizing an order.

 

4. Tracking and Delivery Monitoring

Once your order is dispatched, a shipping confirmation email containing a direct tracking link will be sent to you.

It is the recipient's responsibility to monitor the tracking status of the shipment. While we track packages internally, we recommend setting up carrier notifications via FedEx or DHL to receive real-time updates regarding your delivery slot.

 

5. Delivery Issues and Missing Shipments

If your package has not been delivered within the estimated timeframe, please verify the tracking link for any updates regarding customs holds or local carrier delays before contacting us.

  • Delayed Packages: If a shipment experiences a transit backlog or is delayed at a US customs entry point, regular tracking updates may temporarily pause for several days. This is standard operational procedure and does not indicate a lost package.

  • Lost or Missing Shipments: If your tracking status remains unchanged for more than 3 business days past the estimated delivery date, please contact our customer service department at care@eurganica.com. We will initiate an official investigation with FedEx or DHL.

  • Resolution: If the carrier officially confirms that the package is lost in transit, we will issue a full refund or arrange a replacement shipment at no additional cost.

 

6. Address Accuracy and Failed Delivery Attempts

  • Address Corrections: Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. Address modifications cannot be made once the package has been dispatched.

  • Failed Deliveries: If a package is returned to our warehouse due to an incorrect address, insufficient delivery details, or repeated failed delivery attempts by the courier, the customer will be responsible for any additional shipping fees required to re-send the order.